Frequently Asked Questions

Is ordering online secure?

A. Absolutely. We prioritize the security of your personal information. Our website employs advanced encryption technologies to ensure that your data is protected during the ordering process. All information provided is confidential and used solely for order processing. If you have any concerns, feel free to contact us at info@astonish.co.uk.

Q. How do I place an order?

A. Placing an order is simple:

  1. Browse our collection and select the product you wish to purchase.
  2. Click on the “Add To Cart” button.
  3. To add more products, repeat the process.
  4. Once you've added all desired items, click on the “Cart” icon.
  5. Review your cart and click “Proceed to Checkout”.
  6. Fill in your billing and shipping details.
  7. Confirm your order and complete the payment process.
  8. You will receive a confirmation email with your order details.

Q. How can I cancel my order?

A. To cancel your order:

  • Registered Users: Log in to your account and navigate to your order history. Select the order you wish to cancel and follow the cancellation prompts.

  • Guest Users: Please contact our customer service team during business hours to assist with order cancellation.

Note: Orders can only be canceled before they are dispatched.

Q. What is your return policy?

A. We accept returns within 14 days of purchase, provided the items are unused and in their original packaging. For detailed information, please visit our Return Policy page.

Q. What is your refund policy?

A. Refunds are processed once we receive and inspect the returned items. The amount will be credited back to your original payment method within 5-7 business days. For more details, refer to our Refund Policy page.

Q. Do you offer free shipping?

A. Yes, we offer free standard shipping on all orders within the UK. 

Q. Which courier services do you use for shipping?

A. We partner with reputable courier services to ensure timely and safe delivery of your orders. The specific courier may vary based on your location and the nature of the product.

Q. How long does delivery take?

A. Standard delivery within the UK typically takes 2-3 working days. Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

Q. How can I order an out-of-stock product?

A. If a product is out of stock, you can sign up for restock notifications on the product page. Alternatively, contact our customer service team to inquire about pre-order options or expected restock dates.

If you have any other questions or need further assistance, please don't hesitate to reach out to us at info@astonish.co.uk or call us.