Refund Policy

Welcome to Astonish Shop UK!
We’re committed to ensuring your experience with us is smooth and satisfactory. If something isn’t quite right with your order, we’re here to make it right. Please read our refund policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

To be eligible for a refund, your item must:

  • Be unused and in the same condition that you received it

  • Be in its original packaging

  • Be returned within 14 days of the delivery date

We do not accept returns or offer refunds for items that are:

  • Used, damaged, or altered after delivery

  • Returned beyond the 14-day window

  • Marked as final sale or clearance

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support at info@astonish.co.uk with your order number and reason for the return.
  2. Our team will review your request and guide you through the next steps.
  3. If approved, we’ll provide you with a return address and instructions for sending the item back.
  4. Once we receive and inspect the item, we’ll notify you about the approval or rejection of your refund.

3. Refund Processing

  • If your return is approved, your refund will be processed back to your original payment method within 5–7 business days.
  • Please note that processing times may vary depending on your bank or payment provider.

4. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.

  • We recommend using a trackable shipping service to ensure safe delivery of your return.

5. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  • Check your bank or credit card statement again.
  • Contact your bank or credit card company — processing times may vary.
  • Still need help? Contact us at info@astonish.co.uk and we’ll be happy to assist.

6. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, you’ll need to return the original product for a refund and place a new order separately.

7. Damaged or Incorrect Items

Received a damaged or incorrect item? We're sorry! Please contact us within 48 hours of receiving your order with clear photos, and we’ll arrange a replacement or refund right away.

Thank you for shopping with Astonish Shop UK — your satisfaction is our priority.