Shipping Policy

Welcome to Astonish Shop UK!
We’re thrilled to have you shopping with us. Below you’ll find all the details you need to know about how and when your order will get to you.

1. Order Processing Time

All orders are processed within 1–2 business days after we receive your order confirmation email. You’ll receive another notification when your order has been shipped.

Note: We do not process or ship orders on weekends or public holidays.

2. Shipping Charges

We’re proud to offer FREE shipping on all orders within the UK — no minimum spend required.
There are no hidden fees or checkout surprises. What you see is what you pay.

3. Estimated Delivery Time

We partner with trusted courier services to ensure your products arrive safely and on time. Typical delivery times are:

  • UK Mainland: 2–3 business days

  • Remote Areas: 3–5 business days

Delivery timelines may vary slightly during peak seasons, such as holidays or promotional events.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive an email notification with your tracking number and courier details so you can follow your order until it reaches your doorstep.

5. Shipping Carriers

We use reliable logistics partners such as:

  • Royal Mail
  • DPD
  • Evri (Hermes)
  • Yodel

The courier assigned depends on your location and order size.

6. Delivery Issues

If your order hasn't arrived within the estimated delivery time, please:

  1. Double-check your shipping confirmation email for the tracking number.

  2. Contact the courier directly using the tracking details provided.

  3. Still need help? Reach out to us at info@astonish.co.uk with your order number and we’ll investigate it for you promptly.

7. Wrong Address Disclaimer

Please ensure your shipping address is accurate at the time of checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.

If you spot an error after placing your order, contact us immediately. We’ll do our best to update it before the order is shipped.

8. Damaged or Lost Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We'll work with the courier to resolve the issue and arrange a replacement or refund where applicable.